Welcome to The Service Point!
These Terms of Service (“Terms”) govern your access to and use of the services provided by The Service Point (“we,” “us,” or “our”). By using our website or any of our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.
1. Acceptance of Terms
By accessing or using our website (www.theservicepoint.com) or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.
2. Services Offered
The Service Point provides repair and maintenance services for a variety of appliances and electronics, including but not limited to TVs, ACs, washing machines, refrigerators, ovens, CCTV cameras, geysers, laptops, desktops, and commercial ACs. The scope of work and specific terms for each service will be outlined in the service agreement or work order provided to you before the commencement of any service.
3. Booking and Appointments
– Online Booking: You can book our services through our website, phone, or email. Once you submit a booking request, our team will contact you to confirm the appointment and service details.
– Appointment Confirmation: Appointments are confirmed based on the availability of our technicians and your location. We will make reasonable efforts to accommodate your preferred date and time.
– Cancellation and Rescheduling: You may cancel or reschedule your appointment with at least 24 hours’ notice. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
4. Service Process
Our service process typically involves the following steps:
– Diagnosis: Upon arrival, our technician will diagnose the issue with your appliance or device.
– Quotation: After the diagnosis, you will receive a quotation for the repair or maintenance work required. No work will be carried out without your approval.
– Repair/Maintenance: Once you approve the quotation, our technician will proceed with the repair or maintenance work.
– Testing and Verification: After the work is completed, the technician will test the appliance or device to ensure it is functioning correctly.
– Completion and Payment: You will receive a service report, and payment will be due upon satisfactory completion of the work.
5. Pricing and Payment
– Pricing: All prices for our services are provided in the quotation. Prices may vary based on the complexity of the repair, the cost of parts, and the location of the service.
– Payment: Payment is due upon completion of the service. We accept various payment methods, including cash, credit/debit cards, and online payments. All payments must be made in full unless a prior agreement has been made.
– Refunds: Refunds are not typically provided for services rendered unless there is a valid reason, such as a service not being completed as agreed. Any refund requests will be evaluated on a case-by-case basis.
6. Warranties and Guarantees
– Service Warranty: We provide a limited warranty on our repair services, which will be specified in your service report. This warranty covers only the specific repairs carried out and does not extend to any other parts or components.
– Parts Warranty: Any parts replaced during the repair are covered by the manufacturer’s warranty, if applicable.
– Exclusions: The warranty does not cover issues arising from user negligence, misuse, or further damage after the service.
7. Limitations of Liability
– No Guarantee: While we strive to provide high-quality repair and maintenance services, The Service Point does not guarantee that all issues will be resolved or that our services will meet your specific needs or expectations.
– Limited Liability: To the maximum extent permitted by law, The Service Point shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, resulting from the use of our services or any related products.
8. Customer Responsibilities
– Accurate Information: You are responsible for providing accurate and complete information when booking services or providing details about the issue with your appliance or device.
– Access: You must ensure that our technicians have clear and safe access to the location where the service will be performed.
– Usage: After the service is completed, you must use the repaired or maintained appliance or device in accordance with the manufacturer’s guidelines and recommendations.
9. Privacy and Data Protection
Your privacy is important to us. Please review our [Privacy Policy](#) to understand how we collect, use, and protect your personal information.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our services after any changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from or relating to these Terms or the services provided by **The Service Point** shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
12. Contact Us
If you have any questions or concerns about these Terms or our services, please contact us at:
The Service Point
Contact Number: +91 8809999779 / +91 9709704444]
Email id: theservicepoint.jsr@gmail.com
Address: 1st Floor, Jha Niwas, H. No. 5, Telephone Exchange Rd., near People’s Academy High School, New Bardwari, Sakchi, Jamshedpur, Jharkhand 831001
Thank you for choosing The Service Point. We are committed to providing you with the highest level of service and support.