Introduction
The Service Point provides repair and maintenance services that may occasionally involve the shipping of parts, products, or equipment. This Shipping Policy outlines our procedures and policies related to shipping.
1. Shipping of Parts and Products
- Shipping Methods: We use reputable courier services to ship parts or products required for repair or maintenance services. Shipping options will be discussed with you when the service is booked, including standard or expedited shipping.
- Shipping Costs: Shipping costs will be added to your service invoice unless otherwise stated. Costs will vary based on the shipping method, destination, and size/weight of the item being shipped.
- Shipping Time: The estimated shipping time will be provided at the time of service booking. Please note that shipping times may vary depending on your location and the availability of parts.
2. Order Tracking
- Tracking Information: Once your item has been shipped, we will provide you with a tracking number and a link to track your shipment online.
- Delivery Confirmation: We may require a signature upon delivery to ensure that your item is received securely.
3. Shipping for Repair Services
- In-Home Services: For in-home repair services, shipping is generally not required. However, if a part needs to be ordered and shipped, we will coordinate the delivery and installation with you.
- Remote Repair Services: If you are sending an item to us for repair, we will provide instructions for shipping the item securely to our service center. Please ensure that the item is properly packaged to avoid damage during transit.
4. Damaged or Lost Shipments
- Damaged Shipments: If your item arrives damaged, please contact us immediately. We will work with the shipping provider to resolve the issue and arrange for a replacement or repair.
- Lost Shipments: If your shipment is lost in transit, we will file a claim with the shipping provider and arrange for a replacement or refund as applicable.
5. International Shipping
- Availability: International shipping may be available for certain parts or products. Please contact us for more information on international shipping options and costs.
- Customs and Duties: International shipments may be subject to customs duties, taxes, and other fees. These are the responsibility of the customer and will be communicated before shipping.
6. Contact Us
If you have any questions about our Shipping Policy or need assistance with a shipment, please contact us at:
The Service Point
Phone Number: 8809999779 | 97097 04444
Email Address: theservicepoint.jsr@gmail.com
Address: 1st Floor, Jha Niwas, H. No. 5, Telephone Exchange Rd., near People’s Academy High School, New Bardwari, Sakchi, Jamshedpur, Jharkhand 831001