Introduction
At The Service Point, we strive to provide the highest level of service to our customers. We understand that there may be occasions where you are not completely satisfied with our services. This Refund Policy outlines the conditions under which refunds may be provided.
1. Service Refunds
- Eligibility: Refunds are generally not provided for completed services. However, if you are not satisfied with the service provided, please contact us within 7 days of the service date, and we will evaluate your request on a case-by-case basis.
- Service Issues: If the service provided is not completed as agreed or if there are unresolved issues with the repair, we will make every effort to correct the problem. If the issue cannot be resolved, a partial or full refund may be issued at our discretion.
2. Cancellation Refunds
- Service Cancellations: If you cancel a service appointment at least 24 hours before the scheduled time, you will receive a full refund of any pre-paid amount. Cancellations made less than 24 hours before the appointment may incur a cancellation fee, and refunds will be issued accordingly.
- Rescheduling: If you need to reschedule your appointment, please contact us as soon as possible. There is no fee for rescheduling, provided that you notify us at least 24 hours in advance.
3. Refund Process
- How to Request a Refund: To request a refund, please contact our customer service team at [Phone Number] or [Email Address] with your service details and the reason for the refund request.
- Processing Time: Refunds will be processed within 7-10 business days of approval. The refund will be issued to the original payment method used for the transaction.
- Non-Refundable Services: Certain services, such as diagnostic fees, are non-refundable once the service has been performed.
4. Contact Us
If you have any questions about our Refund Policy or need to request a refund, please contact us at:
The Service Point
Contact Number: +91 8809999779 / +91 9709704444]
Email id: theservicepoint.jsr@gmail.com
Address: 1st Floor, Jha Niwas, H. No. 5, Telephone Exchange Rd., near People’s Academy High School, New Bardwari, Sakchi, Jamshedpur, Jharkhand 831001